A few tips from SNCR's Inaugural Research Symposium

Having questioned whether live blogging is a good thing or not... I'm here this morning at The Colonnade in Boston to bring you a few tips from the Society for New Communications Research Inaugural Research Symposium.

First, a word of thanks to SNCR executive director Jennifer McClure who has worked incredibly hard to produce this event. (Thanks Jen!) Second, in the spirit of full disclosure, I am an SNCR Fellow (oops, looks like I need to add my bio).

You won't find anything, er, snarky in what I write today, given that I'm not a totally impartial observer.

The New Influencers

Tech jurnalist and consultant Paul Gillin offers a few highlights from his new book: The New Influencers: A Marketer's Guide to the New Social Media (to be published in spring 2007).

Tidbits from Paul:

- Used to be that a happy customer tells 3 people about your company; an unhappy customer tells 10 people. Now, via blogs, an unhappy customer tells 10,000 people. He shows as an example the by now iconic video clip of customer Vincent Ferrari trying to cancel his AOL account. (Yes, the AOL customer service rep was ultimately fired.)

- "Marketing has become a spread-sheet driven discipline."  But that's not working anymore, says Gillin. He's referring, presumably, to impressions, click-throughs and other Web metrics that online marketers live and die by.

- Refers to P&G CEO A.G. Lafley's keynote speech to the ANA's annual conference and his key point: marketers are most likely to succeed when they let customers be in control.

More later... maybe. I'm gonna just listen for a while.

Useful Links

AOL said, 'If you leave me, I'll do something crazy' - Randall Stross's Digital Domain column in The New York Times (requires subscription).

Backbone Media and Northeastern University's Blogging Success Study (published Nov. 2, 2006)

Good overview of social media: The Economist's New Media Survey

Looks like the first two sections of The Economist's New Media survey (April 22, 2006 issue of the print magazine) is accessible online, at least for now. I highly recommend it. It's got some nice tidbits and turns of phrase related to blogging, wikis, podcasting, interactive journalism and the definition of a media company.

And quotes a good selection of social media insiders, including Mena Trott, Chris Anderson, David Weinberger, David Winer, Adam Curry, Jeremy Zawodny, Dan Gillmor and others.

The survey, written by Andreas Kluth, poses the big question: So what kind of revolution is this? And comes up with a (to me, at least) interesting answer. Namely, that:

"... nobody knows whether the era of participatory media will, on balance, be good or bad. As with most revolutions, it is a question of emphasis. Generally speaking, people who have faith in democracy welcome participatory media, whereas people who have reservations will be nostalgic for the top-down certainties of the mass media."

Useful Links

Survey intro
It's the Links, Stupid (about blogging)